Welcome to GenericMedicine.Store. By accessing our website and using our services, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.
General
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GenericMedicine.Store is an online platform offering generic medicines to international customers.
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We do not provide medical advice; it is the customer’s responsibility to consult a doctor before purchasing or using any medication.
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We reserve the right to modify these terms at any time without prior notice.
Security
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We prioritize the security of our customers’ personal and payment details.
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All transactions are encrypted and processed through secure payment gateways.
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We do not store your payment details after the transaction is completed.
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Your personal data (name, email, phone number, address) is stored securely and is never sold or shared with third parties.
Comments & Feedback
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Customers may leave reviews and feedback on our website, but we reserve the right to remove any content that is:
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Offensive, inappropriate, or misleading.
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Spam, promotional content, or false information.
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By submitting feedback, you grant us the right to use, modify, and publish your comments for promotional purposes.
Shipping Policy / Orders
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Orders are processed within 24-48 hours after payment confirmation.
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Estimated delivery time varies based on location and shipping method selected at checkout.
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Once an order is shipped, we cannot make changes to the address or modify the order.
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We are not responsible for delivery delays due to unforeseen circumstances such as weather conditions, logistics issues, or customs processing.
Shipping Rates
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Shipping costs depend on the destination country and delivery method.
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Shipping charges will be displayed at checkout before finalizing the order.
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Any additional delivery fees or customs charges imposed by local authorities are the responsibility of the customer.
Shipping Address
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Customers must provide an accurate and complete shipping address at the time of placing an order.
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We are not responsible for failed deliveries due to incorrect, incomplete, or untraceable addresses.
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If an order is returned due to an invalid address, the customer may request reshipment, but additional shipping fees will apply.
Customs Delays
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International shipments may be subject to customs inspections in the destination country.
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We are not responsible for any delays caused by customs clearance processes.
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Customers should check their country’s import regulations before placing an order.
Customs Charges
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Import duties, taxes, and other customs-related charges are the customer’s responsibility.
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If customs authorities require additional documentation, the customer must provide the necessary information.
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If the package is held or rejected by customs, we are not liable for any loss or refund.
Cancellation Rules
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Orders can be canceled before they are shipped. Once an order is dispatched, cancellations are not allowed.
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Customers must submit a cancellation request via email within 24 hours of placing the order.
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If a package has already been delivered:
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Cancellation requests must be made within 7 days of delivery.
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The product must be unopened, unused, and in its original packaging to qualify for a return.
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If the seal is broken, the item is used, or tampered with, we reserve the right to reject the cancellation request.
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Refunds for canceled orders will be processed within 7-10 business days after approval.
For any queries related to orders, shipping, or cancellations, please contact our customer support team.
Your Health, Our Commitment!