Thank you for shopping at GenericMedicine.Store. We strive to ensure a smooth shopping experience for our customers. Please read our refund and returns policy carefully.
Returns and Exchanges
We do not accept returns or exchanges due to the nature of pharmaceutical products. However, if you receive a damaged or incorrect product, please contact us immediately for assistance.
Order Confirmation
Once you place an order, you will receive an order confirmation email with details of your purchase. Please review your order carefully and contact us if you notice any discrepancies.
Canceling an Order
You may cancel your order under certain conditions before it is shipped.
How to Cancel
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If you wish to cancel an order, contact our support team as soon as possible.
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Orders that have already been shipped cannot be canceled.
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If cancellation is approved, you will receive a confirmation email.
Order Tracking
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Once your order is shipped, you will receive a tracking number via email.
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You can track your order through our website or the courier service’s tracking page.
Procedures for Exchanges and Refunds
We do not offer exchanges. Refunds are only issued under specific conditions:
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If the product received is damaged, defective, or incorrect.
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If the order is canceled before shipping.
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If the shipment is lost in transit.
Making up for Missing Shipments
If your order is lost in transit or not delivered within the estimated time frame, please contact us. We will investigate the issue and either resend your order or issue a refund.
Refunding Cancelled Orders
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If an order is canceled before shipment, we will process a full refund.
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Refunds will be issued using the original payment method.
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It may take 5-10 business days for the refunded amount to reflect in your account.
For any inquiries or assistance, please reach out to our customer support team.
Contact Information:
Email: support@genericmedicine.store
Website: https://genericmedicine.store/